Shipping policy

Every order will be professionally packaged considering the journey your item needs to make. All parcels will be insured, trackable and require a signature on delivery. The shipping cost to most destinations is visible when checking out. For postage to any destinations not automatically covered by our website please write to us with your address and we shall provide you with a quotation.

Customs

Purchases for international delivery may be subject to import duties at the rate of the destination country’s VAT. Any import charges are levied once your package reaches the country of destination. All customs fees associated with the import of your purchase are the responsibility of the consignee. Customs policies vary from country to country, so please contact your local customs office for further information.

Delivery

From the moment a carrier attempts to deliver your purchase, it becomes the consignee’s full responsibility. Consignee’s must accept parcels when they are ready to be delivered. If orders are returned to sender, you will be charged for any extra shipping costs incurred.

Damage

Goods must be checked immediately upon arrival at the agreed delivery location. If your item has been damaged in transit, a description and photographs of the damage must be reported in writing within 3 days of delivery. Please retain all packaging materials.